Last updated: 23 September 2026
This notice describes how The Keystone Eco Group handles personal information submitted through this website, particularly through our project enquiry form.
Who we are
The Keystone Eco Group is based in Essex. Our registered contact address is 128 City Road, London, EC1V 2NX. For privacy questions, email info@thekeystoneecogroup.co.uk or telephone 07340 659380.
Information we collect
When you enquire, we collect your name, email address, project location, selected service and project details. You may also choose to provide a telephone number, budget and timescale. Our hosting provider may process technical information, such as IP addresses and request logs, to operate and protect the website.
Why we use it
We use your enquiry information to respond to you, understand your proposed project, discuss potential services and take requested steps towards a possible contract. We rely on taking steps at your request before entering a contract where applicable, and our legitimate interests in responding to business enquiries and managing our correspondence where appropriate. We use necessary technical information to operate and secure the website.
Submitting an enquiry does not subscribe you to marketing emails. Any acknowledgement email relates only to your enquiry.
Who handles your information
Enquiries are delivered to our business email through our website's hosting and email service providers. Those providers may process the information to provide hosting, transmission and email services. We may share relevant project details with professional advisers or delivery partners where needed to assess or progress your request; we do not sell your enquiry details.
International processing
Our technology providers may process or store information outside the UK. Where applicable, international transfers must be covered by an appropriate UK data-protection mechanism. You can contact us to ask about the providers and safeguards relevant to your information.
How long we keep information
For enquiries that do not become customer projects, we normally retain the enquiry and related correspondence for up to 12 months after our last meaningful contact, then delete or anonymise the personal information unless there is a specific reason to keep it longer, such as a legal obligation or an ongoing dispute. If an enquiry becomes a customer project, relevant records may be retained for a different period to meet contractual, accounting or legal requirements. You can contact us about the information we hold or ask for its deletion, subject to applicable legal requirements.
Your rights
Depending on the circumstances, you may have rights to access, correct, erase or restrict the use of your personal information, object to certain processing, and request data portability. You can object to processing based on legitimate interests by contacting us at the email above. We will consider requests in accordance with applicable data-protection law.
If you have concerns, please contact us first. You can also complain to the Information Commissioner's Office (ICO).
Providing your information
Our enquiry form identifies the fields needed to respond meaningfully. You are not legally required to submit an enquiry, but without the required information we may not be able to assess or reply to your request. We do not use your enquiry for automated decisions with legal or similarly significant effects.
Changes to this notice
We may update this notice if our website, providers or information-handling practices change. The date at the top indicates the latest version.